DURING PROMOTIONAL PERIODS
During peak periods, there would be some delay in shipping. Do bear with us as we could not fulfill next day delivery promise due to massive orders and transaction and availability issues. For more details or problems on shipping issues, please contact us at email@example.com
If you are completely not satisfied with your purchase (product defects, damage when shipment or wrong item/type/colour/etc) you can send it back to us.
- Exchanges must be made within 7 days from date of delivered.
- Simply contact Shay int. Customer Care Team by writing an email to firstname.lastname@example.org to request an exchange
- Items bought during promotional or seasonal events are not accepted for exchanges.
- Damage items must be return together with original box.
Please provide us a photo of the defect or damage item as a proof in order to proceed with a replacement.
HOW ABOUT POSTAGE CHARGES?
We would like to highlight to you for the exchange and resend shipping cost is borne by customers. Please allow 7 working days for this process to be complete. If you need more information, please email us at email@example.com